Delivery and Returns

We use Australia Post for delivery. We offer free shipping for all prints and stationery. For people in Melbourne you have the option of collection from Warrandyte.

Express Post is available for an additional cost. Please contact me at jacinta@minnieandlou.com.au for this option.

Refund policy

Firstly, please get in contact with us jacinta@minnieandlou.com.au and we will help you figure it out!

Refunds & Returns


We don’t accept change of mind returns. If an item is damaged during transit, we accept returns within 30 days of purchase. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.

Non-returnable items


Health and personal care items.

There are certain situations where only partial refunds are granted (if applicable)
 Products with obvious signs of use or that have been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery





Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We accept returns within 30 days of purchase. 
The customer is responsible for all return shipping costs.
 The returned item must be in unused condition and in the original packaging.
 Once the item is received, inspected by us and a refund is approved, the original shipping costs will be deducted from the refund.





Late or missing refunds (if applicable)



Typically refunds take 5 business days to appear in your account.
 If you haven’t received a refund yet, first check your bank account again.
 Then contact your credit card company/bank, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)


Australian customers only.
 We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Return Shipping


To return your product, please email us with your order number and we will provide the return address to ship the item to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you receive a refund, the cost of original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.